Assurance Wireless Reviews
Assurance Wireless has an overall rating of 2.9 based on 600 reviews. Customer feedback on Assurance Wireless is mixed: Assurance Wireless reviewers highlight positive aspects like affordable plans, reliable service, good customer support, easy application process, which strongly appeal to low-income individuals, seniors, people needing basic phone services. However, Assurance Wireless is often criticized for its limited data options, occasional network issues, device selection concerns, slow customer service response.
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All Assurance Wireless Reviews (600)
hello_william152
May 18, 2026
"It does what I need it to do…"
It does what I need it to do, but some of the settings are a little confusing sometimes. Not a big deal, just takes a bit to figure out.
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robert-Patterson
May 11, 2026
"Ended Up Taking Longer Than I Hoped"
It took longer than expected, which was frustrating. I had to keep checking in and adjusting my plans around it, so it felt like extra work on my end that I really wasn’t expecting
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Robin.gove
May 07, 2026
"I canceled my Assurance Wireless service, it was…"
I canceled my Assurance Wireless service, it was way harder than it needed to be. I kept getting bounced around in circles, and every person seemed to give me a different answer :/ Even after canceling, I was still worried about my account and what would happen with my phone number. Just a frustrating mess overall. I really wouldn’t want to deal with this again
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caroline.Hill
May 03, 2026
"Affordable, but the data disappears fast"
The plan is definitely cheap, which I appreciate, but the data runs out way too quickly. I’m not even doing anything excessive, and suddenly I’m already low. It’s a bit frustrating, to be honest.
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hello_wanda056
April 27, 2026
"Got it done after a bit of a wait"
Had to verify my account and tbh it was a little slow, but once I uploaded the info it went through. The site was easy to use overall. Not perfect, but I got it done lol
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JamesKillinger
April 24, 2026
"Really helpful free phone service"
I’ve been using Assurance Wireless for a little while now, and it’s been solid for a free service. My calls usually go through clearly, texts send without any hassle, and it’s been really useful for keeping up with appointments and everyday stuff. The data does slow down here and there, especially when I’m trying to load pages or use maps, but it still works well enough when I really need it. It’s not perfect, but having reliable talk and text at no cost is a big help, so I’m happy with it overall.
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marcia1996
April 17, 2026
"Super easy to use"
I like how easy it is to check my minutes, and when you need to pay your bill, it’s quick and straightforward. Nothing complicated, which I really appreciate.
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mike1979
April 15, 2026
"Helpful, but I’d Still Be Careful With Sensitive Data"
I shared a real data-related issue I was dealing with, and the help I got made it sound a lot more natural and easy to understand. It felt practical and not overly polished, which I liked. That said, I’d still be careful about sharing anything too sensitive or confidential, just to stay on the safe side.
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bonnie_Day93
April 14, 2026
"Hotspot Wasn’t Available"
I was hoping to use the hotspot feature, but it wasn’t available for me, haha. A little disappointing since that was something I needed, but overall that was my main issue.
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Robin_rance02
April 08, 2026
"The website was alright for looking…"
The website was alright for looking up information and starting my application, but it felt a bit slow at times. Some parts were easy to use, while other pages had me clicking around more than I expected. I did eventually find what I needed, but the layout could definitely be clearer. Also, after I made the payment, I felt a little unsure because there wasn’t much reassurance or clear follow-up right away. It worked in the end, but the whole experience wasn’t as smooth or confidence-building as I’d hoped...
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DELEON
April 01, 2026
"Still No Fix After Days of Calling"
I’ve been trying to get my phone service fixed for days now, and it’s been exhausting. Every time I call support, it feels like they’re just reading the same script, then I get transferred, the call drops, and I have to start all over again. Nobody seems to actually fix the issue. It’s really frustrating, especially when you actually need your phone to work... just feels like I’m going in circles...
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robert1977
March 21, 2026
"Switched fast, but not totally sure yet"
My number switched over in about a day, which was nice. I did have to restart my phone twice before everything seemed to work right, so I’m still a little unsure about how solid the service is. Overall, it’s been okay so far
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RICHMOND
March 06, 2026
"Quick delivery and easy replacement"
The replacement process was really easy, and the phone showed up faster than I expected. I got the email with the receipt and tracking info right away, so it was simple to keep an eye on everything. Overall, no hassle at all.
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DUMAS
February 09, 2026
"Voicemail Issues Are Frustrating"
My voicemails keep showing up late, which is already frustrating, but this is where it got annoying: sometimes they won’t even play when I finally see them. It makes it hard to keep up with messages, especially when they’re time-sensitive
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david1988
February 07, 2026
"Good Call Quality, But Watch Out for Spotty Areas"
I’ve been using Assurance Wireless for a while now, the call quality has been decent. Most of my calls come through clear, and I usually don’t have to keep repeating myself, which is a big plus. That said, just a heads up for anyone thinking about getting it — it can get a little choppy indoors or in certain areas. It usually clears up on its own, but don’t expect it to be perfect everywhere. For what it is, I’m still happy with it overall.
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joseph1975
January 30, 2026
"Works okay in town, but not great at home"
I signed up for Assurance Wireless thinking it would be fine for basic calls and texts, but the service has been hit or miss where I live. The signal drops a lot, and some days I can’t even get simple pages to load unless I’m connected to wifi. It works better when I’m in town, which is nice, but at home it gets frustrating fast. Also, how different the service is from one place to another was surprising, that part was weird
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GRANILLO
January 29, 2026
"Approved, but I’m still not sure what’s going on"
I got approved for eligibility, so I thought the rest would be straightforward. But nope, the website just kept sending me around in circles, and I never really got a clear explanation of what I was supposed to do next. I kept thinking I must be missing something, but every update was vague or nonexistent. Customer service didn’t really help either, just kept giving me the same answers like they were reading from a script. I’m still confused how being approved is supposed to matter if I can’t actually get the service working.
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rebeccaobrien5234
January 20, 2026
"They Got Back to Me So Fast"
I reached out and was surprised by how quickly they replied. They helped me get things sorted out fast, which took a lot of stress off my shoulders. It really felt good to be heard and taken care of
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lucilla_Cobb87
January 15, 2026
"Not Much to Choose From"
The service was fine, but the phone selection was disappointing. Most of what I saw were older or really basic models, and none of them were what I was actually looking for. It just feels like they really need to update their options a bit...
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NadineBothwell_99
December 30, 2025
"Pretty frustrating experiance"
I wanted to like it, but the screen kept freezing all the time and it got annoying really fast. The battery also drained way quicker than I expected, so I was always having to charge it. Not a great experiance overal.
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Assurance Wireless Q&A
How to unblock old google account before reset mobile
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Is it your policy to send your reps into homes during the covid pandemic? one of them came into my house on april 18th
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I've had a successful experience with assurance wireless. give then a chance. how long has this company been in existence? please advise.
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I need to replace my phone where can i get an iphone free
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I have service with you guys on your umx phones can i take the sim out and put it in my lg stylo5 phone?
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